Refund policy
Here’s a clean, professional Return & Refund Policy you can use for your e-commerce website (you can customize it with your brand name, timelines, etc.):
Return & Refund Policy
At [shivy.in], we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we’re here to help.
Returns
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You have 7 days from the date of delivery to request a return.
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To be eligible for a return, the item must be:
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Unused and in the same condition that you received it
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In its original packaging with all tags intact
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Items such as innerwear, customized products, or clearance sale items are not eligible for returns.
Return Process
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To initiate a return, contact us at [your email/contact] with your order details.
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Once your return request is approved, we will provide instructions for shipping the product back.
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Return shipping charges may be borne by the customer unless the item received was defective or incorrect.
Refunds
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After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5–7 business days.
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The refund will be credited to your original payment method.
Exchanges
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We only replace items if they are defective, damaged, or if you received the wrong product.
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For exchanges, please contact us within 48 hours of delivery.
Non-Returnable Items
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Gift cards
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Downloadable products
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Personalized/custom-made items
Late or Missing Refunds
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If you haven’t received a refund yet, please check your bank account again.
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Then contact your payment provider, as it may take some time before your refund is officially posted.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
📧 []
📞 [800278702]