Shipping policy
Shipping Policy
At [shivy.in], we are committed to delivering your orders quickly and safely.
1. Order Processing
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All orders are processed within 1–3 business days after confirmation.
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Orders are not shipped on Sundays or public holidays.
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You will receive a confirmation email once your order has been placed and another notification once it has been shipped.
2. Shipping Time
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Standard delivery time is 3–7 business days depending on your location.
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Delivery times may vary during peak seasons, sales, or due to unforeseen circumstances.
3. Shipping Charges
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Shipping charges are calculated at checkout based on your location and order value.
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We may offer free shipping on orders above [₹ 1000].
4. Order Tracking
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Once your order is shipped, you will receive a tracking ID/link via email or SMS.
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You can track your order in real-time using the provided details.
5. Delays & Issues
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While we aim to deliver on time, delays may occur due to:
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Weather conditions
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Logistics issues
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High order volume
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We are not responsible for delays caused by courier partners but will assist you in tracking your order.
6. Incorrect Address
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Please ensure your shipping address is correct.
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We are not responsible for orders delivered to incorrect addresses provided by the customer.
7. Failed Delivery Attempts
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If delivery fails due to customer unavailability or incorrect details, the courier may reattempt delivery.
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Additional shipping charges may apply for re-delivery.
8. Damaged or Lost Packages
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If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
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We will investigate and offer a replacement or refund where applicable.
9. Contact Us
For any shipping-related questions, feel free to reach out:
📧 [Your Email]
📞 WHATSAPP [8002780702]